UBS Finalizes Integration of Credit Suisse’s India Operations, Strengthening Local and Global Presence

Mumbai, India – March 31, 2025 – UBS Group AG has officially completed the integration of Credit Suisse’s Indian service entities into its UBS Business Solutions platform. This milestone marks a significant phase in the global consolidation of the two financial giants and represents a decisive step toward optimizing UBS’s operational footprint in one of the world’s most rapidly expanding financial markets.

Through this integration, more than 24,000 employees from Credit Suisse have joined UBS’s Indian operations. The move consolidates resources across investment banking, wealth management, risk management, compliance, and technology, while streamlining processes and elevating service delivery for clients worldwide.

A Strategic Milestone in the UBS – Credit Suisse Merger

This integration forms a critical part of UBS’s broader strategy to unify operations following its 2023 acquisition of Credit Suisse. India plays a central role in that strategy. The country not only serves as a hub for financial and operational services but also offers a robust talent pool and growing market opportunities.

By aligning the back-end and middle-office operations of Credit Suisse with UBS’s India-based services, the bank aims to:

• Enhance operational efficiency through shared infrastructure and best practices
• Leverage technology to drive innovation in client solutions
• Create synergies across business verticals to improve decision-making and execution speed

Workforce Integration: A Unified Talent Ecosystem

The merger brings together 24,000 employees from both institutions, making UBS one of the largest foreign banking employers in India. These professionals – based in financial hubs like Mumbai, Pune, Hyderabad, and Bengaluru – now operate under a common framework, allowing for more collaborative workflows and better cross-functional alignment.

Key Benefits of the Consolidation:

• Streamlined Operations: Teams previously operating under two different management systems now collaborate under one UBS platform, reducing redundancies and improving accountability.
• Client-Centric Enhancements: Clients will see faster turnaround times, integrated service offerings, and improved digital interfaces.
• Scalable Innovation: UBS intends to use the enlarged workforce to expand capabilities in automation, machine learning, cybersecurity, and data analytics.

Leadership Perspective: A Step Toward Global Optimization

Ralph Hamers, Group CEO of UBS, highlighted the importance of this move in a public statement:

“The successful integration of Credit Suisse’s Indian operations reflects our commitment to creating a unified, efficient, and forward-looking organization. India remains a strategic location for UBS – not just as a support center, but as a driver of technological innovation and talent development for our global operations.”

This statement underlines UBS’s approach of viewing India not as a cost center but as a strategic value hub capable of contributing to high-end financial services, digital innovation, and global scalability.

Technological Advancements at the Forefront

A significant focus of the integration lies in harnessing technology as a growth lever. UBS will continue investing in its Indian tech teams to develop advanced financial products and services for global markets. Key initiatives include:

• AI-Driven Analytics: Improved predictive tools for risk assessment, portfolio optimization, and customer insights
• Cloud Migration: Enhanced agility and cost efficiency through modern cloud-based infrastructures
• Cybersecurity Expansion: Strengthened protocols and real-time monitoring capabilities to address evolving security threats

These investments reflect UBS’s intent to position itself as a digital-first bank capable of adapting to rapidly changing client needs and regulatory environments.

Implications for India’s Financial Services Industry

The completion of the integration significantly bolsters UBS’s presence in India, a market increasingly viewed as a core part of the global financial value chain. This move is expected to contribute to:

• Local job creation and upskilling, especially in tech-driven financial services
• Expansion of wealth management offerings to India’s growing high-net-worth and ultra-high-net-worth population
• Stronger competition among global banks operating in India, raising the bar for service delivery and innovation

Moreover, this consolidation supports the Indian government’s vision of making the country a global outsourcing and innovation hub for financial services.

Future Outlook: Growth, Agility, and Resilience

As UBS completes this major integration step, the bank is now better positioned to operate with increased agility and cost-effectiveness across markets. With a deeper talent pool, enhanced technology, and a unified global strategy, UBS aims to:

• Expand its market share in Asia-Pacific
• Accelerate digital transformation across client channels
• Improve response times and decision-making through streamlined processes

In the long term, UBS’s strengthened operations in India are likely to serve as a blueprint for other global financial institutions seeking to consolidate and innovate simultaneously.

Conclusion

The successful merger of Credit Suisse’s Indian entities into UBS Business Solutions signifies more than an administrative realignment – it represents a long-term investment in India’s talent, infrastructure, and financial potential. UBS is not only expanding its global presence but also reinforcing its commitment to innovation, efficiency, and client-centricity in an increasingly competitive global market.

Disclaimer: This article is based on public reports and official announcements as of March 31, 2025. Readers are advised to consult official UBS disclosures or financial advisors for more specific guidance.